Improve customer service and increase business revenue with an IT structure that enhances your business performance.
66% of businesses fail in delivering value through new IT services and systems because they don't have a strong understanding of customer desires, business issues and where they need to improve services.
The world is changing fast, and you need to change with it. Investing in a proper IT plan for your business will help you build relationships with your customers and improve overall performance. Consumers expect efficient, understanding and savvy tech support throughout their customer journey. Traditional customer service methods can leave your customers feeling frustrated, while innovative and intuitive technologies have the opposite effect.
Generally small business structures lack formalisation and standardisation.
This impacts employee efficiency, customer service and overall business performance.
Here's where we can help you
- Determine how each stakeholder interacts with IT.
Use consumer experience maps to determine the services your customers desire and if there are opportunities to improve the delivery of those services.
- Identify how changing business conditions will affect the consumption of technology services.
- Build an IT strategic plan.
- Build a digital roadmap to clearly articulate your business’s technology aims.
- Optimise the IT operating model – improve or develop different governance, sourcing, processes and structures.
- Build budgets that are realistic for your business and the target state you want to achieve.
How this benefits your business:
- Happier customers and more revenue through IT.
- Business priorities are aligned with your IT, resulting in higher performance.
- Build alignment with your other business units.
- You’ll be able to provide solutions that make each unit’s life easier while increasing their revenue.
We build better businesses.